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Arthur Factor, MD Reviews
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My daughter had been a patient with University Pediatrics for approximately 2 years. During this time she saw various doctors in the group that were very good, unfortunately the office staff is the real problem. They are rude and obnoxious. They act as if you are bothering them when you need assistance. I have had calls put on hold for over 5 minutes, I have had calls mysteriously disconnected and have gotten attitude more times than I can mention from Colleen as well as others. I have requested copies of records and have been told someone would call me back and the call was not returned. I would not recommend this group if you wish to deal with a professional support staff. And, unfortunately this is who you deal with the most here. I think if this group had a complaint website, the doctors would hear more about their staff and things would change, possibly this would keep the staff on their toes. But for now, all patients are at the mercy of this unprofessional support staff.
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